Still nothing from Cyprus Premier. I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. barcanlejay I never received notification of this. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. Proposals for new 10-team Premiership gaining support as crisis continues. They all found the same - ie didn't match up to what the brochure or internet said. Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. It goes against our guidelines to offer incentives for reviews. Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. However, you should contact your travel provider and try to get a refund from them first. We pride ourselves on our attention to detail and strive to offer the best service possible. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. In 2017, a Which? All was not lost I went along to my local County Court and requested payment from them. I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! No one answers the phone just same recorded message for each phone number. will hopefully give you some great answers that you find useful. Staff were friendly and couldn't do enough for us! They never called. In the Madrid-based scheme that eDreams belongs to the rules say that the minimum amount that the financial guarantee must cover is '5% of the invoice for package travel of the previous year (minimum u20ac100,000)'. Read more about the traffic light system in our Q&A. TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. Youll have to go through your credit or debit card provider or travel insurance for this. If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. We received similar advice when we asked what would happen if another national lockdown was put in place. we loved the country and its people and would certainly like to go back. Sorry don't know how to post link but someone else will I'm sure. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. Thanks. Newmarket Travel holidays beware!!!!! Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. And unexpectedly, called the next day to provide me with some additional information. We wish to reserve our seats in advance as we have done many many times with other companies. It goes against our guidelines to offer incentives for reviews. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Heart Transport LTD - Garforth. Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. Verification can help ensure real people write reviews about real companies. Company registration number is 1791598. Hi Mike,Thanks for your review. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. I felt very confident with Francesca's handling of our booking. To find out more and manage your cookie preferences with us please view our cookies policy. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. On the whole it is a dirty place not geared up for tourists at all really. If your travel insurance . Guess what, no sign of the rep. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. Our helpful community of likeminded people will be happy to answer any questions that you have. written by So once again we had been misinformed (lied to, to shut us up?). Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Hopefully you've got the correct insurance cover if there isn't. Finally, its always worth stumping up for travel insurance. The findings have come to light as many of us are thinking about booking holidays again. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . Aside from the delay with the flight, excellent service from start to finish. In November they altered all the booking references. But things went downhill when we checked whether Atol protection applied if a flight and hotel were booked one week apart. It promises a response in 14 days, not good enough as we travel before then! Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. SAGA No Fly Cruises. But Thomas Cook's collapse is estimated to have cost it 481m. Thanks. Date of experience: March 26, 2022. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Will I need a Covid-19 vaccine to fly or travel? When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! But ABTA protection won't apply to bookings with either firm made after that. having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. It would depend on the national recommendations in each country.'. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. 100% financial protection through our bonds with Abta and Atol. Driver waiting at airport with bottled water and all info for us. If your holiday company does go bust we have advice on what you should do here. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. More travel firms may go bust in the coming weeks due to the coronavirus pandemic, the head of an industry body has warned.. Abta chief executive Mark Tanzer accused the Government of failing to . would have you believe. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. We booked an excellent private tour of Sri Lanka through Premier Holidays. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. He therefore obviously had not been informed of the change of times. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. A half day city tour included and private transfers too. please consider. View our special offers for the latest holiday deals and fantastic reductions! With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. 46 were here. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. There's more info on lanzaroteinformation.com on Miguel's blog. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. We use cookies on our website. Travel to Guernsey by sea including the cost of traveling with your car. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. Hi Brian,Were so sorry to hear you are having problems getting through to us. It took a number of emails phone calls and letters before we got our refund. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Travel traffic light system: where can I go on holiday abroad? It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. I will never ever use cyprus premier holidays againthey were rubbish. We have been making travel arrangements since 1936 and are truly independent. We also ensure all reviews are published without moderation. Solos Holidays in 10 seconds. Needless to say I wont be booking with Saga or Titan Travel. " They are now operating under Premier . Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. People will be happy to answer any questions that you find useful Atol - the Air travel Trust fund 2.50. That this was unfair and blamed the airlines likeminded people will be happy to answer any that! Established in 1936 they all found the same - ie did n't match up to what the brochure or said. 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