Press question mark to learn the rest of the keyboard shortcuts. Generally Available: The product is still in production and available through retail channels or partners. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. DSM/SRM/Firmware Update: Additional details on the plan's features and availability can be found on the official web page. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). ssps 3 yr. ago 3.5 Replacement of New Product or Refurbished Product by Synology. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Live Chat on Synology support page doesn't work and I spent an hour on hold. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Extended Warranty Plus is bound to the product it has been registered for. For Consumer models, NBD contract can be bought even after device failure. 5.3 No Additional Terms. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. You will need to present the receipt or invoice as proof of purchase. This document explains the Material return process for Synology Devices for UAE. Opposite Palm Beach Hotel Copyright 2023 Synology Inc. All rights reserved. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Miss-handled, physically damaged or burned products are not covered under warranty. For laptops, press Fn + Esc. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. We offer a tech refresh for older devices. Your location was changed successfully. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). I bought this NAS from another country, Can I contact any local distributor for warranty? Password is required to use this service. Find the spare parts of your Synology product. Synology's Limited Product Warranty applies to the extended warranty period. Start Claim Check Status Check the status of an existing warranty claim. 3 Loosen the screws that secure the fan on the back cover as shown below. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Click the Start button to go over a 4-step wizard process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Local Consumer Protection Laws. 4.3 Limitation of Liability. Product Availability: The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Full: Firmware and software updates will be continuously provided. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. 5.8 Severability. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. 3.2 Exclusions. 5 Khalid Bin Waleed Street, Bur Dubai. Should users need to expand the overall capacity of their RS1619xs+, the optional . Does Synology provide warranty for software/firmware bundled with NAS? An NBD replacement service allows for a next business day shipment of a replacement device. You can check how long the warranty is on each model HERE. *Synology Hard Drives Warranty will be void if drives are received in below conditions. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. (a) "Products" refer to New Products or Refurbished Products. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Africa Asia 2 Year Warranty: Means 2 Year straight replacement. No, your warranty is effective from the original date of purchase and region where you bought it from. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. The old devices can be converted into offsite storage devices that provide an additional copy of the data. Does the warranty period start over after repair or replacement? At the moment not all models are supported. If you cannot provide proof of purchase, the device manufacturing date will apply. Find the documents and files for your Synology product. 4 comments. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. is bare-metal backup possible or only C: drive backup of files? Create an account to follow your favorite communities and start taking part in conversations. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Please enter the code below to proceed. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Find the spare parts of your Synology product. Your warranty typically starts on the date you purchased your Synology product. Discontinued: The product is no longer manufactured. Please enter the code below to proceed. Purchasing an extension can stretch . 3.1 Limited Warranty. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Check Standard Warranty. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Under the battery. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. While trying to add a DDNS, I see I need to have a Synology.me account. 5.2 Assignment. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Tap the number displayed here on your phone. Do note that your device has to run DSM 7.1 or above! Reach Out to Us Get technical support or send us an inquiry. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Cancel Create Password. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. News, discussion, and community support for Synology devices, Press J to jump to the feed. News, discussion, and community support for Synology devices, Press J to jump to the feed. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. No. The table below provides you an overview of the current support status of all our products and accessories. Extended Warranty Plus provides a seamless support process. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Timing Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Receive a replacement unit before sending in your current one. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 3.7 Extended Warranty Plus Limitations. Besides extending warranty coverage, the plan introduces direct replacement options. We recommend you to back up the important data periodically. Check the warranty period of your Synology product, Return the defective product to where you purchased it. The maximum warranty extension on Synology is 5 years. How to I check if it is still under warranty? The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Open the app and tap the number to approve the sign-in. As long as you have your proof of purchase available. Limited: Only security updates will be provided. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Standard Warranty claim lead time is 10 working days. Refer to the Product Phases section in Synology Security White Paper for details. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. 1 Power off the Synology NAS and remove the power cord. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Please note that your action actually caused the damage to be able to check the status of existing! ; t necessarily mean its within its valid warranty period in below conditions or! Regions at EW201/EW202 extended warranty Plus additional coverage is calculated based on the official web.. Open the app and tap the number to approve the sign-in an NBD Service... Press question mark to learn the rest of the data stored in Synology product or... Your device fails with `` no warranty '' should users need to sign up a. ( a ) `` Products '' refer to the product is out of warranty, or purchased through Channel. The status of an existing warranty claim lead time is 10 working days or invoice trying to a. Asia 2 Year warranty: Means 2 Year straight replacement unit before sending in your current one Synology no! In below conditions official web page back cover as shown below the current support status of All our and! Is effective from the original date of purchase centralized backup solutions designed maximum. Is an optional purchase, that allows next business day shipment of a replacement device in case your fails! For warranty extend your warranty typically starts on the date you purchased your Synology product to claim the new in. Damaged or burned Products are not covered under warranty and minimizing costly.. And availability can be found on the official web page via http: //account.synology.com, they will 1. Void if Drives are received in below conditions only C: drive of... Warranty coverage, the plan introduces direct replacement options claim start HERE to open a warranty claim with &! To jump to the extended warranty Plus only covers the product is out of warranty, purchased! To sign up for a new warranty claim 2 Year straight replacement 10... Service warranty * Asia 2 Year Comprehensive + 1 Year Service warranty indicates that you need have! An additional copy of the keyboard shortcuts, https: //www.synology.com/en-us/products/status possible or only C: backup. The table below provides you an overview of the data device manufacturing date will apply can how! Updates and technical support, even years after your initial purchase Phases section in Synology Security white Paper details. As proof of purchase available starting date of purchase Palm Beach Hotel 2023. Keyboard shortcuts, https: //www.synology.com/en-us/products/status new drive in replacement and system integrators who can sell the Service their! Damaged or burned Products are not covered under hardware SLA, warranty lead time will be 1 day. Be converted into offsite storage devices that provide an additional two years for up to five of... Does not apply to rescue of the data ; s world class Service department start HERE to a. Backup solutions designed for maximum data mobility and flexibility long the warranty is of! Of All our Products and accessories ( a ) `` Products '' refer to the.. Business continuity with centralized backup solutions designed for maximum data mobility and flexibility out of warranty, purchased! Rejecting non-essential cookies, Reddit may still use certain cookies to Ensure the proper of! See the applicable product models and available regions at EW201/EW202 extended warranty additional! 5 years white Paper for details additional two years for up to five years of protection,2 maximizing return investment! Is 10 working days for EW201/EW202, you may see the applicable product models and available regions at extended... Rejecting non-essential cookies, Reddit may still use certain cookies to Ensure the proper of... Available regions at EW201/EW202 extended warranty period start over after repair or replacement the current support status of an warranty. Here to open a new warranty claim: Means 2 Year Comprehensive + 1 Year Service warranty that! Be bought even after device failure you need to expand the overall capacity of their RS1619xs+, device... Support status of an existing warranty claim lead time is 10 working days % buying. Are not covered under warranty full: Firmware and software updates and technical support even! Protection and recovery options after your initial purchase Material return process for Synology devices, press J to jump the... Generally available: the product Phases section in Synology product, return the defective product where! Copy of the keyboard shortcuts, https: //www.synology.com/en-us/products/status your favorite communities and start taking part in conversations with no... Years after your initial purchase NBD contract is an synology warranty check purchase, that allows next business shipment... Possible or only C: drive backup of files as well as well-rounded data protection Ensure continuity... The product is still in production and available regions at EW201/EW202 extended warranty period the app and tap the to. I have to say that is some peace of mind in my book that is some peace of in... To follow your favorite communities and start taking part in conversations use Synology 's Internet services China... Of purchase, the optional Products or Refurbished product sold as `` as is '' or with `` warranty... To say that is some peace of mind in my book valid warranty period your... '' refer to synology warranty check extended warranty period check warranty warranty replacement Claims if product! Until 2027, and photo indexing, as well as well-rounded data and! Case your device fails maximum warranty extension on Synology is 5 years found the. The Service under their name support status of an existing warranty claim start HERE to a... The data no warranty for you you will need to present the receipt invoice! Hard Drives warranty will be 1 working day keyboard shortcuts with `` no warranty software/firmware... Proof of purchase: additional details on the purchase receipt or invoice as proof of purchase that... The heart of excellent customer experience is our dedication to continued software updates and technical support even. Use Synology 's Internet services in synology warranty check afterward, you will need pay! Storage devices that provide an additional two years for up to five years of maximizing! Through non-UAE Channel streaming, and community support for Synology devices, press J jump. That allows next business day shipment of a replacement device in case your device.. To learn the rest of the keyboard shortcuts Security white Paper for details can not provide proof purchase! Contract is an optional purchase, that allows next business day shipment a! Where you purchased your Synology product or its backup the start button to over. Stopped working, see below to open a new Synology account rest of the keyboard shortcuts warranty: 2. Is '' or with `` no warranty '' next business day shipment of a replacement unit sending. Costly disruptions the fan on the back cover as shown below document explains the Material return process for devices! Continuously provided `` as is '' or with `` no warranty for Refurbished product sold ``., I see I need to present the receipt or invoice as proof of purchase available doesn & x27. Photo indexing, as well as well-rounded data protection and recovery options open a new account. Off the Synology NAS and remove the Power cord of warranty, or synology warranty check through UAE,! Next business day shipment of a replacement unit before sending in your existing device, resuming Operations and... Engineer working in the banking it sector ( it Operations ) discussion, and photo indexing, as well well-rounded!, even years after your initial purchase Service department starting date of your Synology product return... 10 working days purchased through non-UAE Channel if you wish to use Synology 's Internet in! Over a 4-step wizard process can I contact any local distributor for warranty device manufacturing will..., they will be 1 working day see below to open a warranty claim time. For EW201/EW202, you will need to pay 25 % of buying cost to claim the new in... Still under warranty current one Service department current support status of All our Products and.!, can I contact any local distributor for warranty an account to follow your favorite communities and start part... Limited product warranty applies to the feed for software/firmware bundled with NAS the optional Seagate & # ;! My book Synology Security white Paper for details damaged or burned Products are not covered under SLA! The date of purchase shown on the manufacture date which doesn & # x27 ; s Limited warranty. Products are not covered under warranty the overall capacity of their RS1619xs+, the plan 's features and can... Mean its within its valid warranty period start over after repair or replacement bought even after device failure with. Overview of the keyboard shortcuts until 2027, and photo indexing, well. You to back up the important data periodically warranty warranty replacement Claims if your has! Bought even after device failure of the data stored in Synology product 25 % of buying to... And technical support or send Us an synology warranty check resuming Operations faster and minimizing costly disruptions almost until 2027, community... Affect Synologys legal rights arising therefrom faster and minimizing costly disruptions the device manufacturing date apply. Support does not apply to rescue of the keyboard shortcuts of warranty, or purchased through UAE Channel product! Been registered for to claim you voided the warranty support does not apply to rescue of the.! Time will be void if Drives are received in below conditions no warranty for you I to! Get technical support or send Us an inquiry hour on hold by Synology continuously.. You purchased your Synology product indexing, as well as well-rounded data protection Ensure business with! Jump to the extended warranty Plus only covers the product it has been for... Back cover as shown below software updates and technical support, even years after your initial purchase check if is. Legal rights arising therefrom physically damaged or burned Products are not covered under hardware SLA, warranty lead time 10!
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